Resolve every ticket
on the first contact
Realtimer listens to support calls, reads customer screenshots and error messages, and gives agents the exact fix — from your knowledge base, docs and past tickets.
Calls, chats, screenshots and error logs
However the customer reaches you, the agent sees the answer instantly — no searching the wiki, no putting the customer on hold.
Support calls
Live transcription of the customer; the fix appears while they’re still describing the problem.
Chats & messengers
Website chat, WhatsApp, Telegram, e-mail, helpdesk tickets — get a ready-to-send reply in your brand voice.
Screenshots & errors
Customer shares a screen or sends a screenshot — Realtimer reads error codes, settings and UI state.
Up to 5 screens at once
Customer’s screen, your admin panel, logs and docs — recognized simultaneously for full context.
Diagrams & schemes
Architecture diagrams, network schemes and config files — understood and explained in plain language.
Any language
Understand the customer and reply in their language — support global customers with one team.
Every answer your support team has ever given
Realtimer combines LLMs with your docs, past tickets and product data — so agents give the right answer, not a plausible one.
Help center & docs
Articles, FAQs, how-to guides, release notes
Past tickets
Resolved cases and the fixes that worked
Product data
Customer plan, settings, usage, recent errors
Policies
Refunds, credits, SLAs, escalation rules
Troubleshooting
Runbooks, known issues, workarounds
Technical docs
API references, integration guides, configs
Customer history
Previous contacts, sentiment, open tickets
Macros & tone
Approved replies and your brand voice
How Realtimer helps on every support contact
It listens and sees the problem
The customer’s words, their shared screen and up to 5 screenshots — error messages, settings, logs — recognized at once.
It gives the agent the exact fix
Step-by-step solution with the source article, the right policy and the next best action — or press ⌘ + Enter to ask anything.
The ticket closes itself
Summary, root cause, tags and a customer-facing recap — written automatically and saved to your helpdesk.
Ticket #8812 — Sync failure
Call · 9 min · Resolved- Root cause: API rate limit at 500 records
- Fix: batch size set to 200
- Follow-up: notify on v3.3 release
Why support teams use Realtimer
Contact resolution
Agents fix issues on the first call instead of escalating or calling back.
Time on hold
No more “let me check with my team” — the answer is already on screen.
New agents productive
New hires answer like seniors, backed by your entire knowledge base.
Frequently asked questions
Can Realtimer read the customer’s screen?
Yes. When the customer shares their screen or sends screenshots, Realtimer recognizes error messages, settings and UI state — up to 5 screenshots at once — and uses them to find the fix.
Where do the answers come from?
From LLMs combined with your help center, internal docs, past resolved tickets and policies. Every answer links to its source, so agents can trust it.
Which helpdesks are supported?
Zendesk, Intercom, Freshdesk, Help Scout, Front, Jira Service Management and more — plus calls in Zoom, Teams, Google Meet, phone dialers and messengers like WhatsApp and Telegram.
Does the customer see the AI?
No. Realtimer runs on the agent’s computer, never joins the call and is hidden from screen sharing. The customer just gets a fast, accurate answer.
Does it work in other languages?
Yes. Realtimer understands customers in many languages and helps agents reply in the customer’s language.
How fast can we start?
Usually within a day: connect your helpdesk and knowledge base, install the desktop app for agents. We set it up on your real tickets during the demo.
Give every agent the answer before the customer finishes asking.
See Realtimer resolve real tickets from your helpdesk in a 20-minute demo.
- Live demo on your own tickets and knowledge base
- Calls, chats, screenshots and error messages
- Pilot plan and pricing for your team size
Or e-mail us at hello@realtimer.ai